Australian Contact Centre Outsourcing Market Report
The Fifth Quadrant Australian Contact Centre Industry Outsourcing Market Report is an essential reference for all contact centres that have involvement, or are considering involvement with outsourcing.
Fifth Quadrant would like to acknowledge the support provided by Research Sponsor, Aegis.
This report has been designed to support contact centre decision makers, and to fuel thought leadership and development in contact centres. It combines information on current and emerging industry practices, with insightful analyst commentary and recommendations on best practice modelling.
The topics covered in the report include:
- Centre Outsourcing Market Profile
- Current Business Environment for Outsourcing
- Outsourcing Practice of Organisations
- Current Outsourcing Locations
- Current Outsourcing Model Utilised
- Past Outsourcing Practice
- Insourcing of Customer Interaction
- Reason for Bringing Outsourced Process In-house
- Future Outsourcing Practice
- Outsourcing Providers
- Outsourcing Barriers, Key Factors and Cost Expectations
- Outsourcing and Organisational Challenges
- Outsourcing in Reducing Operational Challenges
- Potential Role of Outsourcing
Price: AU$1,200 + GST
Report comes in PDF file format.
Order the report online here.