BLOGS

'Your Call'

  1. The difference between good and great customer service Julie Trajkovski 11-Jun-2013

Big on Data

  1. Big Data is all about the People Julie Trajkovski 14-May-2013

Customer Voice

  1. Customer Experience Design and Big Data Julie Trajkovski 29-May-2013

SocialCX

  1. The disconnect between Social customer interaction channels offered and used Julie Trajkovski 04-Jun-2013

Customer Experience Industry Market Reports & Analyst Services


We conduct market research and create varied reports, including customer experience reports, consumer reports, contact centre reports and call centre reports. The following reports and services are available by individual purchase or as a bundled Subscription:

Customer Experience & Contact Centre Industry Market Reports
Contact Centre Reports for Australia and New Zealand:
The Fifth Quadrant Multi-Channel Contact Centre Market Report, 5 chapters:
 
1. Contact Centre Technology Report
2. Contact Centre Human Resources Management Report 
3. Contact Centre Industry Performance Metrics, Revenue Generation & Customer Experience Market Report 
  
4. Contact Centre Industry Profile, Finance and Budget Report
 
5. Contact Centre Industry Strategy Report

Customer Experience Market Reports for Australia and New Zealand:


  • Customer Experience Strategy Report - released soon
  • Data Analytics & Big Data for Customer Experience Design Report- released soon
  • Knowledge Management for Customer Experience Report- released soon
  • Future Workplace Report – Flexible Working and Internal Collaboration- released soon
  • Customer Co-creation for Customer Experience Design Report- released soon

 Best Practice Industry Tools
  • Outsourcing RFI (Request for Information), RFP (Request for Proposal), RFT (Request for Tender), Contract Best Practice

AU$1,000 +GST
  • Technology RFI, RFP, Contract Best Practice

AU$1,000 +GST
  • Organisational Structures for Service Units

AU$500 +GST
  • Customer Experience Processes

AU$1,000 +GST
  • Human Resources Processes

AU$1,000 +GST
  • Customer Experience Channel Processes

AU$1,000 +GST

Data Enquiries (quote on request)
  • Tailored data cuts and segmentation of market reports

 

Analyst Briefings (quote on request)
  • Analyst Industry Briefings

 
  • Speaking Engagements

 
  • Media Briefings

 
  • Customer Experience Industry Whitepapers

 

Benchmarking Services (quote on request)
  • Syndicated Performance Benchmarking: Strategy, Technology, HR, Process, Performance Metrics

 
  • Commissioned Comparative Process and Performance Benchmarking Programmes

 

Commissioned Market Studies (quote on request)
  • Industry Location Studies

 
  • Competitor Analysis

 
  • Asia Pacific Marketing Sizing and Profiling Studies

 

Download our Analyst Services Credentials Document here.

Contact one of our Advisors about any of the above Market Reports or Analyst Services:

info@fifthquadrant.com.au | t: +61 2 99273399