We'd love to see you at one of our Upcoming Events

Webinar: Designing a Multi-Channel Customer Service Strategy

Join service strategy analyst Dr Catriona Wallace as she explores how to design an effective multi-channel service strategy. This webinar is essential for Customer Service, Marketing, IT and other executives who are developing a service strategy or responsible for delivering it.

Attend this interactive webinar to learn:

• A framework for developing a multi-channel service strategy
• Key actions required to implement a service strategy
• The challenge of social media, online channels and mobile devices 
• And more...

Thursday February 16th

1:00pm  - 2:00pm AEST

Click here for more information and to register