Training Programmes

Next Workforce Management Course Dates:

30th - 31st May 2012, Sydney

30th - 31st May 2012, Auckland

6th - 7th June 2012, Melbourne

Course Fee: AU$2,800 + GST

Full details and registration here

Next Quality Assurance Course Dates:

24th - 25th May 2012, Sydney

6th - 7th June 2012, Melbourne

Course Fee: AU$2,400 + GST

Full details and registration here

Fifth Quadrant offers a comprehensive curriculum of training courses specifically tailored to the customer service industry at Executive, Supervisor and Frontline levels as well as role specific areas such as Workforce Planning and Quality Assurance.

The training programmes we deliver are regarded internationally as best-in-class. We partner with The Call Center School for content development and also include Fifth Quadrant research, best practice models and case studies. We provide both customised courses developed specifically for your organisation and delivered onsite as well as public programmes.

Our Service Leaders’ Executive Training Programme includes the following courses:

1. Developing an Enterprise Wide Service Strategy
2. Service Leadership Development

Our role specific development Training Programme includes the following courses:

1. Contact Centre Supervision
2. Workforce Management – Basic and Advanced
3. Quality Monitoring and Assurance
4. Operations and Business Management

Our Frontline Training Programme includes the following courses:

1. Frontline Fundamentals
2. Sales Training

Download the full Training and Development Programme Brochure here.

Please contact the Training Team for more information on these Service Leaders' Development Programmes:
t: +61 2 9927 3399 or e: training@fifthquadrant.com.au.