Call Centre Training | Fifth Quadrant

Training Programmes

Fifth Quadrant offers a comprehensive suite of training courses specifically tailored to the customer experience industry at Executive, Supervisor and frontline levels. Our training programs differ from other providers in that we partner with The Call Centre School in content development as well as including Fifth Quadrant's own research and benchmarking data and best practice models and case studies.

The contact centre training programs we deliver are regarded internationally as best-in-class and we are able to provide customised courses developed specifically for your organisation as well as public programs. Our delivery mediums include face to face, webinar or online.

Our Customer Experience Leaders’ Executive Training Programme includes the following courses:

1. Developing an Enterprise Wide Customer Experience Strategy
2. Customer Experience Leadership Development

Our role specific development Training Programme includes the following courses:

1. Contact Centre Supervision
2. Workforce Management – Basic and Advanced
3. Quality Monitoring and Assurance
4. Operations and Business Management

Our Frontline Training Programme includes the following courses:

1. Frontline Fundamentals
2. Sales Training

Please contact the Training Team for more information on these Customer Experience Leaders' Development Programmes:
t: +61 2 9927 3399 or e: training@fifthquadrant.com.au.