BLOGS

'Your Call'

  1. The difference between good and great customer service Julie Trajkovski 11-Jun-2013

Big on Data

  1. Big Data is all about the People Julie Trajkovski 14-May-2013

Customer Voice

  1. Customer Experience Design and Big Data Julie Trajkovski 29-May-2013

SocialCX

  1. The disconnect between Social customer interaction channels offered and used Julie Trajkovski 04-Jun-2013

Market Research Report Subscriptions


Business Intelligence you need to deliver exceptional customer experience

Fifth Quadrant has launched a new market research subscription for the Customer Experience and Contact Centre industries. Combining the latest data from consumers and businesses, with infographics and expert commentary, these reports help you:

  • Monitor market trends as they develop
  • Compare your company’s performance to industry and competitor performance
  • Make effective strategic and operational decisions
  • Improve customer experience outcomes for your organisation

Reports are published on a monthly and quarterly basis. The data in the Customer Experience and Contact Centre reports are derived from both consumer and industry primary research conducted directly by Fifth Quadrant, across multiple countries including Australia, New Zealand, Asia and North America and analysed by Fifth Quadrant Data Scientists.

Fifth Quadrant’s market research subscription gives you access to the following market reports:

Customer Experience Market Reports

  1. Emerging Customer Channel Report: Social Media, Web Chat and Smartphone Apps
  2. Customer Experience Self-Service Report
  3. Customer Experience Strategy Report
  4. Data Analytics & Big Data for Customer Experience Design Report
  5. Knowledge Management for Customer Experience Report
  6. Future Workplace Report – Flexible Working and Internal Collaboration
  7. Customer Co-creation for Customer Experience Design Report

Contact Centre Benchmark Reports

  1. Contact Centre Technology Report
  2. Contact Centre Human Resources Report
  3. Contact Centre Strategy Report
  4. Contact Centre Industry Profile Report
  5. Contact Centre Key Performance Metrics Report
  6. Workforce Management Report
  7. Quality Assurance Market Report

Read more details on each Market Report, download the brochure here.

Subscription Fees:


Full Subscription: Customer Experience and Contact Centre Market Reports

14 issues per year, Price $6,000

Subscription Offer 1: Customer Experience Market Reports Only

7 issues per year, Price $3,000

Subscription Offer 2: Contact Centre Benchmark Market Reports

7 issues per year, Price $3,000


Contact Fifth Quadrant about our Subscription packages now:

info@fifthquadrant.com.au | Phone: +61 2 99273399 | Download Market Report Subscription brochure here