Fifth Quadrant: A Service Strategy and Research Consultancy
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SERVICE INDUSTRY Market Reports
& ANALYST SERVICES

The following reports and services are available by individual purchase or as a bundled Subscription:

 1. Service Industry Market Reports
For Australia and New Zealand

Price
The Fifth Quadrant Multi-Channel Contact Centre Market Report
will be delivered in 6 chapters:

1. Customer Self-Service Market Report
Full Report Price
AU$2,000 +GST 

or purchase individual chapters:



AU$195 +GST 
2. Multi-Channel Contact Centre Technology Report
 AU$499 +GST
3. Multi-Channel Contact Centre Human Resources Management Report 
 AU$999 +GST
4. Multi-Channel Contact Centre Industry Revenue Generation, Customer Experience & Performance Management Report 
 AU$299 +GST 
5. Multi-Channel Contact Centre Industry Profile, Finance and Budget Report
AU$399 +GST 
6. Multi-Channel Contact Centre Industry Strategy Report 
AU$399 +GST

AU$2,200 +GST
AU$2,200 +GST
AU$2,200 +GST
AU$2,200 +GST
AU$1,200 +GST
AU$1,200 +GST
AU$1,200 +GST
International Reports

AU$1,200 +GST
AU$1,200 +GST
  • Service Industry Market Sizing
 AU$2,200 +GST

 2. Service Industry Tools: Best Practice
  • Outsourcing RFI (Request for Information), RFP (Request for Proposal),
    RFT (Request for Tender), Contract Best Practice

AU$1,000 +GST
  • Technology RFI, RFP, Contract Best Practice

AU$1,000 +GST
  • Organisational Structures for Service Units

AU$500 +GST
  • Service Processes

AU$1,000 +GST
  • Human Resources Processes

AU$1,000 +GST
  • Customer Service Channel Processes

AU$1,000 +GST

 3. Data Enquiries (quote on request)
  • Tailored data cuts and segmentation of market reports

 

 4. Analyst Briefings (quote on request)
  • Analyst Industry Briefings

 
  • Speaking Engagements

 
  • Media Briefings

 
  • Service Industry Whitepapers

 

 5. Benchmarking Services (quote on request)
  • Syndicated Performance Benchmarking: Strategy, Technology, HR,
    Process, Performance Metrics

 
  • Commissioned Comparative Process and Performance
    Benchmarking Programmes

 

 6. Commissioned Market Studies (quote on request)
  • Service Industry Location Studies

 
  • Competitor Analysis

 
  • Asia Pacific Marketing Sizing and Profiling Studies

 

Download our Analyst Services Credentials Document here.

Contact one of our Advisors about any of the above Market Reports or Analyst Services:

info@fifthquadrant.com.au | t: +61 2 99273399

 
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