BLOGS

'Your Call'

  1. The difference between good and great customer service Julie Trajkovski 11-Jun-2013

Big on Data

  1. Big Data is all about the People Julie Trajkovski 14-May-2013

Customer Voice

  1. Customer Experience Design and Big Data Julie Trajkovski 29-May-2013

SocialCX

  1. The disconnect between Social customer interaction channels offered and used Julie Trajkovski 04-Jun-2013

Customer Storytelling

Customer Storytelling (CustomerStories©) gives the customer freedom to narrate a service experience in their own words and as “they saw it”. Narrative and Story Telling Methodologies are employed. This innovative approach provides a deeper understanding of how an organisation’s customer service is performing, without the organisation imposing their story on the customer, providing unbiased customer guidance for future service delivery. By capturing these stories, organisations can discover breakthrough insights.

Download our Customer Storytelling brochure here.

 

  Customer Engagement Research Voice of Customer Programme Customer Storytelling Customer Experience Benchmarking Employee Engagement Research

For more information on these programmes, please contact one our customer experience research team members, phone +61 2 9927 3399 or info@fifthquadrant.com.au.