- Why retail should buy into Big Data 26-Apr-2013
Customer Experience Benchmarking | Fifth Quadrant
Customer Experience Benchmarking
Customer Experience Benchmarking or Customer Service Benchmarking utilises data collected from both internal (operational from within the organisation) and external (customer) sources. This reveals how service delivery is affecting an organisation’s customer experience performance and future behaviour; measures operational performance; and benchmarks service delivery and operational performance against industry and best practice benchmarks.
For more information on these programmes, please contact one our customer experience research team members, phone +61 2 9927 3399 or firstname.lastname@example.org.