Big Data Consulting | Fifth Quadrant

Analyst Services

Fifth Quadrant is an Analyst organisation for the Customer Experience Industry. The Customer Experience Industry is defined as a ‘Horizontal Business Sector’ and includes any organisation that has a significant customer service offering, B2B or B2C, including face to face, voice, online, social media, smartphone, correspondence and video channels.

Fifth Quadrant’s Analyst Services division specialises in customer experience industry analyst commentary, research, market reports and expert advice. We are the big data consulting experts.

Our point of differentiation as an Analyst firm is that:

1. We are focused only on the customer experience sector
2. We analyse face to face, voice, online, social media, smartphone, correspondence and video channels
3. Market reports include triangulated data from industry, vendor and consumer
4. We can bundle Analyst Services with management consulting, training, publishing, diagnostic reviews and customer experience research programmes.

Services Offered:

The following products and services are offered:

1. Customer Experience Industry Market Reports
2. Customer Experience Industry Tools
3. Customer Experience Industry Data Enquiries
4. Customer Experience Industry Analyst Briefings
5. Customer Experience Industry Benchmarking Services
6. Commissioned Market Studies

Fifth Quadrant Market Reports can be purchased as individual reports or by Subscription.

Our Analyst Team:

Dr Catriona Wallace	William Dieu	Stephanie Bauer
Ronene Cauchi	Chris Kirby	Phillipa Beltran

Download our credentials document.

For more information on our Analyst Services, please contact us by phone +61 2 9927 3399 or info@fifthquadrant.com.au.