Indian outsourcer Tata Consultancy Services (TCS) is breaking new ground with the opening of the world's first business processing outsourcing center staffed entirely by women in male-dominated Saudi Arabia.
Tata has unveiled plans for its "all-female services center" in the Saudi capital, Riyadh as part of a plan to access a largely untapped pool of workers in the segregated Middle Eastern nation. The center, to run as a joint venture with US manufacturer General Electric, will initially employ some 400 women, with plans to expand to 3000.
Conservative culture and strict rules on separation of the sexes limit female employment in Saudi Arabia. Most banks and some factories have women-only sections, but exclusively female operations are rare. "This is the first time to our understanding that anyone has done this, because this (Saudi Arabia) is a unique market," TCS CEO Natarajan Chandrasekaran said. "In India, there has been huge opportunity for our industry to liberate underused talent and, while Saudi isn't on the same scale, there is still a big opportunity to help people, especially women, find good professional jobs," he said.
The Australian arm of Indian outsourcer Aegis will expand its Victorian operations with 550 new jobs.
"200 new jobs will be created next year, and an additional 350 jobs in 2016," Victorian Premier Denis Napthine said. "This expansion will see Aegis Services Australia, a global outsourcing and technology company, establish Victoria as its Asia-Pacific hub for business processing outsourcing."
Aegis Global CEO Sandip Sen said the venture marked a milestone for the company. "These are exciting times for Aegis Australia. We are investing a significant amount in up-skilling our operations to better deliver the high-end services our customers expect," Sen said. "Melbourne's language capability, high-quality educational institutions and diverse skill base provides Aegis with the confidence to be able to deliver the high-end services our clients expect."
Customer service IT company Avaya has been awarded the 2014 Frost & Sullivan Asia Pacific Enterprise Networking Customer Value Enhancement Award.
The customer value enhancement award is given to a company which has enhanced customer value through its networking offerings and recorded revenue growth in its networking product line. Criteria include both the business impact achieved – including growth, customer acquisition, growth potential and operational efficiency – and customer impact, based on price performance value, and the customer experience across the entire process.
"Avaya successfully used fabric defined networking as the linchpin of business transformation in a highly competitive networking market," said Frost & Sullivan's Harsh Upadhyay. "Customers across APAC vouch that Avaya's solution is simple, easily deployable, and interoperable with legacy infrastructure."
Andrew Hume has joined Australian Business Process Outsourcing Provider Probe Group as CEO Business Process Outsourcing (BPO), to take responsibility for the continued growth of Probe's BPO business.
Mr Hume is excited about bringing his knowledge to bear help a great Australian company take on the Global giants.
"I love the 'David & Goliath' story. David beat the giant because he didn't follow the traditional rules of engagement. Experience has taught me that agility, passion and trust always lead to better outcomes," said Mr Hume.
"Australian businesses have complex needs and expect more than bland, 'one size fits all' Solutions," said Mr Hume, who believes there are too many cases where poor partnering decisions have led to mediocre outcomes.
"Probe is different-We have an adaptable model built with local expertise to suit Australian client and cultural requirements"
Probe has more than 35 years' experience in the industry and offers the benefits of both local and offshore infrastructure with centres in Australia and Manila.
"I'm a big believer in the magic that can happen when talented people who enjoy working together and whom share a vision are given the freedom to dream and deliver - amazing things happen," said Mr Hume, who has over 15 years in leadership roles in the BPO sector, including time as a CEO of Aegis, one of the largest global outsourcers and CEO of Salmat's outsourcing business.
Mr Hume said a common theme has emerged from his recent discussions with Australian businesses. "There is demand for fresh thinking and dynamic solutions from partners who can be trusted to deliver and innovate."
With almost 1,000 employees working for over 40 long term, blue chip corporate and government clients, Mr Hume describes Probe as the BPO industry's 'best secret'. "My mission is to amplify Probe's brand. If you are thinking BPO you need to be thinking Probe."