Cloud-based solution empowering businesses to customise their CRM
LeadMaster Australia Pty Ltd, the exclusive LeadMaster CRM distributor for Asia Pacific, announced today the launch of its Business FLEXI, a new product line of cloud-based CRM that can be scaled to individual business’ needs.
Business FLEXI (previously called Business LITE) is an innovative solution designed to maximise sales force and marketing automation in a single, easy to use platform. Business FLEXI is faster and easier to deploy, and has shown very quick adoption within organisations.
Business FLEXI also offers flexibility by eliminating traditional flat license pricing. Business FLEXI provides add-on pricing for independent purchase.
Starting at AU$9.95 per user per month, Business FLEXI arms marketing and sales professionals with a customisable online CRM solution designed on their own terms, needs, and budget. Business FLEXI as well as the Company’s Corporate and Enterprise Editions, can be purchased and managed through LeadMaster Australia’s new e-commerce store store.leadmaster.com.au.
“Designing and investing on a CRM solution can be a daunting task for businesses, especially when return on investment is often difficult to quantify in the early stages. LeadMaster Australia is excited to offer Business FLEXI to our Australia/New Zealand customers as an entry point to a robust sales and marketing platform. Business FLEXI offers the control that professionals have demanded to build their own CRM” says David Mackey, LeadMaster Australia Pty Ltd CEO.
Global outsourcer Aegis, which has a significant presence in Australia, has again received a Silver MVP Quality Award from US-based Technology Marketing Corporation's (TCM) CUSTOMER magazine.
CUSTOMER's MVP Quality Awards acknowledge organisations with "a true commitment to high ethical quality standards, methodology and business compliance". Aegis Global CEO Sandip Sen said the company has earned the MVP Quality Award for the fifth consecutive year.
"This progression clearly outlines our dedication and commitment to providing the best customer experience while continuously maintaining an innovative approach to quality, and offering cost-effective, high-quality solutions to many of the world's leading brands," he said. TMC CEO Rich Tehrani said Aegis has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.
Japanese outsourcer transcosmos will enter the Indonesian market with local partner CBN offering contact center services to the Indonesian market.
As well as customer service, the newly-established transcosmos Indonesia will offer integrated contact center services including Social Media Management and Voice Of Customer Analysis. In the future, transcosmos Indonesia plans to offer digital marketing and eCommerce outsourcing.
"Southeast Asia is one region that shows the strongest economic growth in the world and Indonesia is a strategic technology market for transcosmos to expand the call center business in the country with the fourth densest population in the world, where corporate needs are expected to continue to rise," said tramscosmos president Hiroyoshi Hara. "Through collaboration with CBN, transcosmos would like to share the experience and knowledge of business operations in a call center that has been running for more than 45 years in several countries, among of them Japan, USA, China and South Korea."
Leaders in Customer Experience Strategy consulting and the largest provider of Customer Experience Research and Analyst studies in Australia, Fifth Quadrant, this week announced the launch of its Co-creation and Customer Experience Design Practice.
Co-creation is a form of open innovation where ideas are shared. Customer Co-creation is the process of organisations creating products, services and experiences in collaboration with consumers, tapping into their intellectual capital and in exchange giving them a direct say in what actually gets produced, manufactured, developed or designed.
Co-creation is a key part of Fifth Quadrant's Customer Experience Design method and has been used across multiple industry sectors.
Research by Fifth Quadrant shows that despite 62% of organisations across Australia and New Zealand citing Customer Experience as one of their top strategies for 2013, very few involve customers or employees in the Customer Experience Design process. In many cases, it appears that organisations will invest significant time and resources in a customer experience design that doesn't create any significant benefit for the customer or the business.
In order to design differentiated experiences that actually meet customer needs, organisations may utilise Co-creation as a primary method of Customer Experience Design. "It is not possible for organisations to unlock personalised value for customers without having customers involved in the unlocking of that value" said Dr Catriona Wallace, CEO, Fifth Quadrant.
For more information on Fifth Quadrant's Co-creation methodology please contact Claire Chow on +61 2 9927 3399 and please see attachment.
Milpitas, CA (USA), and Melbourne, Australia - 14 June, 2013 – BolderView today announced that it has opened its doors in Australia and has become a Value Added Reseller (VAR) of Virtual Assistants powered by noHold.
noHold is the developer of the most interactive and diagnostic Virtual Assistant technology and Knowledge Management solutions. With successful Virtual Assistant implementations across multiple industries and on a global scale, noHold has realized the importance of providing a physical office in Australia and New Zealand. Specifically in Australia, one of the largest investor services companies as well as a popular online retailer have used noHold Virtual Assistants to increase First Contact Resolution (FCR) while reducing support costs and increasing customer satisfaction. Virtual Assistants are the future of web and mobile customer interaction.
Global technology market research companies are calling Virtual Assistants (VA) the wave of the future and they are predicting that more than 50% of online transactions will be handled by VAs in the near future. To date, Australian companies have not kept pace with those predictions. None of the leading providers of Virtual Assistant technology have offices in Australia/New Zealand. With no local marketing and sales presence, many ANZ companies are simply not aware of the benefits that Virtual Assistants provide.
BolderView’s founder recognised the opportunity and launched Australia’s first and only company focused exclusively on deploying Virtual Assistant solutions. Opening BolderView’s office in Melbourne means Australian & New Zealand companies have a local source for the world’s leading technologies and reselling noHold Virtual Assistants is a key component of that strategy.
“An existing successful relationship with BolderView’s founder, multiple happy customers and a market propensity to use Virtual Assistants made it very easy for us to decide to expand in Australia. We are happy to work with BolderView and looking forward to our continued partnership,” said Diego Ventura, CEO of noHold.
Dave Brown, Founder and Managing Director of BolderView said, “Companies in North America and Europe have been adopting Virtual Agent technology at an amazing pace. Australian companies are behind the curve – primarily because there’s been no local presence by any of the leading providers. BolderView is changing that. We represent the world’s most advanced Virtual Agent technology and we are very proud for noHold be part of our solutions.”