I wanted to make sure that all Nice Customers are aware of their ANZ Customer Conference next week, 25th October at the Four Seasons Hotel in Sydney. This is a free event for all users of Nice products (including IEX and QM) and is a great way for you to find out about all the latest enhancements to their product range as well as ask questions about how you could improve the way you use some of the tools you have already implemented. It’s also a great way to network and meet other Nice users . For more information download the flyer here.
And now to the latest news off the press in terms of Workforce Management acquisitions is that Noble Systems Corporation, have announced the acquisition of locally owned Open Wave. The transaction includes all assets and intellectual property.
"Acquiring Open Wave's talent and technologies will enable us to offer the most dynamic and responsive WFM product in the global marketplace," said James K. Noble, Jr, President and CEO of Noble Systems. "We welcome Open Wave clients and partners from Australia and around the world and look forward to continued growth and success under the Noble Systems brand."
Noble Systems will offer Open Wave's ShiftTrack WFM platform to deliver enhanced scheduling, forecasting, resource management capabilities and more. The move also bolsters Noble Systems' presence in Australia, one of the fastest-growing economies in the world. With an existing location in Sydney already in place, Noble Systems' employee and infrastructure footprint in Australia will more than double in size due to the transaction. Noble Systems will also take over Open Wave's EMEA headquarters in London and significant UK client roster with brands including National Express, Enterprise Rent-A-Car, TD Waterhouse and more.
With Open Wave, Noble Systems will add significant depth to its global WFM team, gaining more than 100 active client sites and a robust suite of offerings refined over the company's 20-year history of world-class service and industry-leading innovation. Over the coming months, Noble WFM and Open Wave clients will be notified of Noble Systems' global WFM roadmap, product upgrades and new features available as a result of the transaction.
"Noble Systems is the innovative, fast-growing, financially secure partner we needed to take Open Wave's groundbreaking WFM technologies to a broader global marketplace," said Nick Wagner, former Chief Technology Officer of Open Wave. "We look forward to joining a winning team and providing a seamless transition for our valuable staff and clientele."
Moving forward, Noble Systems' global WFM development will be led by Wagner. Noble Systems will maintain existing Open Wave office locations in Melbourne, London and Singapore and seeks to retain all current personnel. In addition to intellectual property and assets, Noble Systems will assume stewardship of Open Wave’s global client base of firms including Unisys, Qantas Holidays, Avon and many more.
Noble Systems Corporation is a contact center technology solutions provider based in Atlanta, GA. Noble solutions include advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools.
I wonder who will be next…..