Welcome to WFO Exchange, Fifth Quadrant’s workforce optimisation blog. The aim of the blog is to share information with you about workforce optimisation and its various different components. As I am out and about, meeting different Resource Planners around the region I thought you might like to know about some of the things other contact centres are doing. I’d also like to get your feedback on some of the questions that our readers might have so that WFO Exchange becomes a useful, interactive resource for all Resource Planners. I hope you enjoy it and that I hear from you soon. Ronene


Merry Christmas
Thursday, December 22, 2011

Wishing you all a wonderful Christmas and a fabulous New Year. I hope the sun comes out for the holidays and that you all have at least a few, fun days off with family and friends.

I am attaching a copy of our training and network group calendar for 2012 so you can make sure you put the events in your diary and come along. We will be running both Workforce Management and Quality Assurance network groups in 2012 and we hope to see you and your colleagues there. Watch out for more event details closer to their launch.

See you next year

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