Having a WFM vision and strategy plays an important role in the success of your Workforce Management team. Unfortunately, however it is a step that is often overlooked and as a result the WFM team may be lacking clear focus and direction. This may seem strange when we all know that WFM is there to create forecasts, schedules and provide real time management but how do they know which tasks are the most important and how can you encourage the team to think about the long term implications of decisions that are made real time. Creating a WFM Vision and Strategy that is aligned with your corporate goals helps to focus the team on the most important tasks. It will also help you to understand what steps need to be put in place in order for you to achieve this. Look at where the team is now and what changes need to be put in place for it to be successful.
If you would like help to audit your current Workforce Management processes and procedures and to create a WFM Vision and Strategy call us on 02 9927 3339 or email me at email@example.com.