Of the 260,000+ workers in the contact centre industry there is a reasonable proportion of employees who are gay or lesbian. Indeed the gay and lesbian community have provided a significant contribution to the Australian customer service industry, but we don’t often hear or read much about it.
Hence, a number of my gay employees have had a stunning idea. They would like to have a Customer Service Industry float in Mardi Gras. Brilliant.
So, we think it time to celebrate the gay community in Service.
My gorgeous PA, Soon Lim, will be organising things, so if you are interested or you have friends who work in customer service sector who might be interested in participating please let Soon know. Soon can be contacted at slim@fifthquadrant.com.au or on +61 2 99273339.
Now, for some cool stats and given it is Christmas time and Xmas is typically about spending money, here are some budget figures for the average Australian contact centre:
Percentage of total operating budget per annum:
- Human Resource related costs: 71%
- Technology hardware: 4%
- Technology software: 3%
- Technology services fees: 2%
- Telecommunications charges & service: 6%
- Telecommunications equipment: 2%
- Real estate: 5%
- Outsourced calls: 1%
- Other (eg stationary, electricity, other): 5%
So interesting. This is very much still a people business.
On a final note my son, Saxon, 7 years old, wrote a Xmas song for me on the weekend. This is how it goes:
Ring the bell
Ring-a-ding
It has a string
Which looks like
My ding-a-ling
That's nice.
We have also released part two of our look into Multi-Channel Service
You can still check out part one here
Comments
Post has no comments.