Last week I was excited to have annouced the launch of Fifth Quadrant's Social Media Consulting and Training division.

The new business unit will have a specialist focus on the development of Social Media as a customer service channel and will work with organisations to effectively integrate Social Media into existing service operations. Our research shows that although many organisations have identified the need for a 'Social Service' channel, less than 20% have successfully integrated Social Media into existing service operations.

As part of this division, we have partnered with an international social media organisation to deliver the following training modules across this region:

• Module 1 The Changing Social Media Landscape & Social Media
• Module 2 Implications for Marketers
• Module 3 Social Media and the Brand, Reputation and Development
• Module 4 Social Media Channels
• Module 5 Social Media Monitoring
• Module 6 Measurement & Metrics
• Module 7 Social Networks
• Module 8 Widgets

For more information on Social Media Consulting or Training please contact Max Kelly on +61 2 9927 3399 or mkelly@fifthquadrant.com.au.

Also, please register to join our latest webinar: Knowledge Management: The backbone of successful Social Media and Mobile App Service Delivery, 22nd May 2012 at 1 pm, register here: https://www1.gotomeeting.com/register/531980496