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The contact centre industry is growing fast (e.g. 47% growth per annum in Asia) and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005   Expedia partners with eLong for new China contact center India's Hero Group buys UK contact center Chinese contact centers no short term threat to Malaysian BPOs 19th December 2007   Japanese Consumer Study released VADS contact centers to gain from Telekom Malaysia de-merger Indian BPOs to investigate employees Philippine outsourcers turning to shopping malls Online CRM set for big growth in Asia 12th December 2007   Korean Contact center Consumers Self-Service Oriented Philippine curfew catches agents by surprise Contact center set up for Japanese tourism drive UK agent sent home from India because of accent NZ Yellow Pages work outsourced to Philippines 5th December 2007   Avaya Contact Centre Consumer Index Singapore released callcentres.net and ITRadio launch region's first Podcast News Programme MphasiS opens contact center for Idea Cellular Thai taxis summoned by GPS BOCOG to deal with formerly suspended tickets applications Asian outsourcing boom set to continue 28th November 2007   GEONG to update Shanghai GM CRM Indian BPOs see South American Philippine agents deserve respect Moshi Moshi Hotline to offshore to China 21st November 2007   CMPak to launch call center in Islamabad PacNet wins regional customer service awards ePLDT plans IPO Delhi BPOs beef up security 14th November 2007   2007 global outsourcing market estimated at US $297 billion Beijing Games changes ticketing system after system crash BMW looks for ROI in Malaysian centers Indian cinema chain launches mobile bookings 7th November 2007   Nintendo and NTT to open contact center Luxury rail service to open Beijing contact center Yoga prescribed for Indian BPO cabbies US APAC opens third Philippine contact center 31st October 2007   HCL on US, European spending spree Bhutan contact centers still on hold New Industry May Threaten Philippine Call Centers Travelocity expands Asia-Pacific support 24th October 2007   Fujitsu opens new Indian development and support center Japan outsourcer buys into Korean Internet ad company Philippine contact centers must improve hiring rates AsiaInfo to provide SMS collaboration for China Unicom 17th October 2007   Dhanus Tech to expand contact center VADS eyes Asian outsourcing contracts Stellar starts Philippine recruitment drive China Telecom signs PacificNet for CRM telemarketing services 10th October 2007   Yucheng Technologies wins major contact center deal Malaysia's Scicom eyes China Pakistan contact center industry in decline Convergys wins $46 million outsourcing deal 3rd October 2007   China contact center award winners Inaugural Asia-Pacific Customer Service Recognition of Excellence Awards - November 2007 Indians warned of contact center illnesses Pakistan city offers contact center classes Philippines bullish on Indian rivalry Unisys managing Workforce Planning across 5 Asia Pacific virtualised contact centers 26th September 2007   India outlines National Do Not Call Registry phases Shenzen suicide contact center praised ePLDT expands BPO strategy Contact centers centralised in Malaysian emergency service revamp 19th September 2007   India's Hero buys Scottish outsourcer Agents "exhausted" by Thailand tax complaints Contact centers behind Philippine economic boom China's Jiangxi Mobile upgrades contact center options 12th September 2007   India considers mobile directories contact center 3Com to relocate regional contact center to the Philippines Malaysia faces contact center staff shortage 5th September 2007   India warned on China outsource rival Hong Kong firm eyes stake in Indian outsourcer Australian contact centres missing out on speech rec. benefits ePLDT creates a "contact center in a box" 29th August 2007   COPC Inc. Recertifies Microsoft Customer Service and Global Outsourcing Teams in Asia Pacific V Connect upgrades with Aspect Software Asia Pacific under multichannel pressure: report China Unicom chooses AsiaInfo for new CRM Sykes Asia to build Manila contact center 22nd August 2007   Indian contact center look to automate outbound calls Karachi outsources government customer service center Rising peso rubs out Philippine BPO minnows Telemarketing Japan upgrades to IP 15th August 2007   Malaysian graduates urged to consider contact center management Pacific Internet launches VoIP offering Egypt looks to India for sub-outsourcing Philippine's IPCCO on expansion trail 8th August 2007   Mandarin Oriental renews customer service contract Manila to host new BPO precinct Bhutan to open first English-language contact center China opens hotlines for fake news 1st August 2007   UK outsourcer shifts seats to Delhi US-based Rainmaker buys Philippine contact center Yokogawa to set up regional center in Singapore Philippine SMBs baulk at IT costs 24th July 2007   Indian regulator to enforce contact center standards Chinese bank restructures contact center Lahore to open web-based contact center PacificNet, Bellsystem24 JV to tap Chinese market 18th July 2007   Korean Air talks up contact center upgrade Cruise company eyes Singapore for regional contact center Vcare finds new home and new system Chinese communication deal makes for smoother transition 11th July 2007   Air China increases sales thanks to CRM upgrade Financial services firms fail with offshoring, says study Malaysian medicos want bogus doctor contact center Rising peso may force outsourcers out of Manila 4th July 2007   Malaysia opens abuse hotline for maids Philippine outsourcers snap up multilingual agents Online travel company opens giant Chinese contact center IBM Daksh wins top contact center award 27th June 2007   Barclays sells Indian contact center firm Olympic visitors to have wireless contact center link Egypt tipped to challenge Asia for outsourcing dollars US-based Bank to partner Indian outsourcer in Philippines 20th June 2007   Western Union opens regional center in Philippines Beijing's "energy police" open hotline Global Hotline announces fifth Tokyo contact center Eckoh and Genesys to provide hosted, speech-based solutions 13th June 2007   DHL opens new Sri Lankan contact center Indian outsourcer joins Chinese contact center JV TeleTech Holdings plans 9th and 10th Philippine contact centers Most US companies served by US-based contact centers 6th June 2007   Indian contact center opening opportunities for the blind Cable & Wireless victim of Pakistan contact center scam Telekom Malaysia opens Penang contact center Korean outsourcer bought US IT company Philippine contact center industry needs more managers 30th May 2007   First Indian-based Japanese contact center opens Malaysia's first certified professional contact center agent program developed HSBC offers new Chinese contact center services eTelecare to open sixth Philippine contact center 23rd May 2007   Hitachi Data Systems Corporation opens regional contact center in Malaysia Outsourcer to open Bhutan's second contact center BanyanTel and Five9 offer Philippine hosted contact center services PacificNet sells subsidiary 16th May 2007   Global contact center associations join to raise standards Election contact center to open in Philippines Chinese roadside assist company expands contact center IT UK customers unhappy offshore contact centers VADS targets three offshore contracts this year 9th May 2007   Indian outsourcers opt for better English, not English names Tesda opens Philippine contact center programs IBA Health solutions admitted to Shanghai hospitals APAC contact centers push for multichannel 2nd May 2007   Indian telecom regulators to set up "do not call" registry Agoda partners Viva Macau for hotel reservations and customer service Infosys BPO to set up Manila contact center ClickFox and FDS to analyse Asian IVRs 25th March 2007   Indian outsourcing industry to need 1.4 million staff HSBC sees dramatic Hong Kong self service take up Philippine BPO Council launched in New York Philippine telco buys US outsourcer 18th March 2007   Asian offshoring has little effect on British industry - report Consumers complain over complaints contact center ePerformax expands from Manila to Cebu TRG wins Telanor Pakistan outsourcing deal 11th March 2007   SITEL Launches fifth contact center in Gurgaon PCCW partners with Philippine outsourcer VADS wins major Telekom Malaysia contract Tadiran Telecom to wire Olympic transport centers 4th April 2007   Asian SMBs tipped to send up on CRM and IT Hawaiian Airlines to outsource to the Philippines Global Crossing expands VoIP access in Asia China launches e-ticket contact center 28th March 2007   Suzuki upgrades contact center CRM UK telemarketer helps Chinese expansion PLDT plans country club for stressed agents India opens farming contact center service 21st March 2007   American Airlines shifts its Asia Pacific contact center operations to India China's economy boosts contact centers SYNNEX buys Philippine help desk outsourcer IBM, Cisco merge helpdesks Wyoming contact center caters to Korean students 14th March 2007   Lloyds to close Mumbai contact center Suntel investigates new Sri Lankan contact centers Dell opens second Philippine contact center Malaysia beefs up medial contact centers Touchbase earns world's first Cisco partner certification 7th March 2007   Cordia to open Cebu contact center Scottish contact center IT company beefs up in Indonesia US operator says Zhangjiagang ripe for offshoring Airlines to shift contact centers from India to Kenya 28th February 2007   Genesys contact center solutions earn APAC honours Singaporean developer invests in Philippine BPO boom Delhi police beef up security for contact center workers Chinese hotlines gear up for Spring Festival Japanese credit companies integrate contact centers 21st February 2007   Verint and Witness Systems Combine to Deliver New Vision for the Customer-Centric Enterprise Avaya opens new Chinese center Admerex buys Philippine outsourcer Riscuity Activists attack Bangalore contact center Malaysian trainer offers UK agent training program 14th February 2007   Malaysia's Melaka to work with India to promote contact center industry Air China offers European toll-free contact center Convergys targets teleworking agents Stellar Call Centers expands internationally into the Philippines Asia Netcom offers international contact center routing solution 7th February 2007   Asian customer service relies heavily on contact centers US state considers law to "bring back" outsourced contact centers Dell to set up Malaysian IT contact center Taiwan rail hotline jammed 31st January 2007   Airlines to close Singapore contact center callcentres.net meets full houses with new Asian report findings Asian contact center customers get no satisfaction Air France to set up new Indian contact center 24th January 2007   Japan’s Bellsystem24 joins PacificNet to service Shanghai contact centers IBM offers online speech therapy for agents Aspect Software appoints Digital China as Tier One Channel Partner Philippine training center to open own contact center 17th January 2007 United Business Media makes Chinese contact centre move UK B2B company 118 Group opens new Indian contact centre Taiwan earthquake causes mild difficulties for Indian outsourcers TeleTech to expand Philippine operations 10th January 2007 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 [top]