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Latest Research

2008 Asian Contact Center Industry Benchmarking Report: China, India, Singapore, Thailand, Malaysia, The Philippines, Indonesia and Vietnam

Australian
Contact Centre Industry
Benchmarking Report 2009

New Zealand
Contact Centre Industry
Benchmarking Report 2009

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Select Report
Australian Contact Centre Industry Benchmarking Report 2009 - A$1,200. 
New Zealand Contact Centre Industry Benchmarking Report 2009 - A$1,200.
Australia & New Zealand Contact Centre Industry Benchmarking Statistics 2009 - A$350
Best Practice Design & Fit Out for Contact Centres Report - A$915

Asian Contact Center Industry Benchmarking Report 2008 - US$4,950.00 
6 Country Report: China, India, Singapore, Thailand, Malaysia, The Philippines.
China Contact Center Industry Benchmarking Report 2008 - US$950.00

India Contact Center Industry Benchmarking Report 2008 - US$950.00
Singapore Contact Center Industry Benchmarking Report 2008 - US$950.00

Thailand Contact Center Industry Benchmarking Report 2008 - US$950.00
Malaysia Contact Center Industry Benchmarking Report 2008 - US$950.00

The Philippines Contact Center Industry Benchmarking Report 2008 - US$950.00
Indonesia* Contact Center Industry Benchmarking Report 2008 - US$950.00
* Please note not all figures are available for Indonesia and Vietnam as they are still emerging markets and data is not available.

Vietnam* Contact Center Industry Benchmarking Report 2008 - US$950.00
* Please note not all figures are available for Indonesia and Vietnam as they are still emerging markets and data is not available.

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