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Performance Optimisation – Make a Connection Executive Briefing | callcentres.net | Issue 1, April 2006 In this publication we examine the major issues around Performance Optimisation in today's contact centres. Key topics include: Why does Performance Optimisation elude a single definition and why is it so important? From a technical perspective, what could your Performance Optimisation setup look like and how would it work? Exclusive recent research findings  How TNT implemented Performance Optimisation to escape the "commodity crunch" With Performance Optimisation, technology is only part of the picture. Perspectives from users as well as system integrators callcentres.net optimisation model This publication is FREE and you can get your copy by submitting your details below. Get your copy here: Name: Company: email: Pop Ups Note: If your web browser blocks pop ups, hold the Ctrl key as you hit the submit button to allow file to be downloaded to your system.