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On Demand Call Centre provider RapportCMS appoints Channels and Strategic Alliances Director to drive growth in SaaS
Sydney, Australia, 7th May 2007 -– RapportCMS Pty Ltd, the technology arm of the Unity4 group of companies, is happy to announce that Steve Sparkes will be joining the RapportCMS team as Director Channels and Strategic Alliances.
After staring his career in the Royal Australian Navy specializing in Electronic Communications, Steve has held a variety of senior positions in the IT industry including Hitachi Data Systems A/P Director of Technical Support, General Manager Network Integration at Techway, ANZ Vice President of Global Infrastructure Services at CSC, Managing Director of Security Mail and most recently, Managing Director of UCMS Solutions.
"It is a pleasure to welcome Steve Sparkes to the team, RapportCMS is growing rapidly and Steve will be key member of our management group," says Daniel Turner, Group Managing Director.
Steve comments: "RapportCMS offers a very exciting opportunity to grow and develop an Australian business that offers a unique product suite that can be used by new and existing call centre operations in a simple and cost effective manner. I am particularly excited that the product has been developed in Australia and has been specifically designed to allow agents to work from home, an obvious advantage to many groups in our society including the disabled and others who have difficulties with issues such as childcare or travel arrangements.
The RapportCMS product suite with be distributed through a small, select group of resellers and my immediate focus is to establish this network in Australia and New Zealand.
RapportCMS is business centric, call centre technology at its very best and we believe that "Contact Centre on Demand (CCOD or Hosted Contact Centers)" will enjoy a significant place in the future of the profession.
RapportCMS leads the way in advanced multi-tenant systems with user driven functionality. Call Centres are as much about business process, information sharing and capture as technology. RapportCMS provides advanced technical capabilities in a fully hosted environment thus leaving our customers free to focus on people and processes and unlocking the human capital within your organization.
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