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The contact centre industry is growing fast (e.g. 47% growth per annum in Asia) and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     To view the newsletters, click on the title. Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 Asia Payments to acquire Chinese BPO operations Telesis to offer Indian contact center degrees GN Netcom engages to boost contact center productivity Japanese legal contact center sees drop in calls Hawaiian Airlines to offshore 20th December 2006 US-based Touchstone to expand Pakistan contact center operation Singapore ATMs offers new CRM abilities Bhutan contact center trainees taught Aussie skills Davao official calls for contact centers 13th December 2006 New Bangladesh medical contact centre Datacom Kuala Lumpur wins at regional contact centre awards Cebu can lead Philippine BPO lead Innovax powers CCAS award winners 6th December 2006 Most agents who leave contact centers, leave the industry UK company takes work home from India Japanese contact centers rely on temps and casuals India’s HCL wins Irish contact center award 29th November 2006 Thailand's True Corp sets up outsourcing division Air Products upgrades regional contact center to IP Chinese lesbians get their own hotline Citrix GoToAssist earns top recognition 22nd November 2006 British Telecom has big plans for India Gartner names Avaya as Asian market share leader Philippine-based outsourcer SupportSave to push SME offshoring Star Cruises installs RESCO CRM 15th November 2006 Winners announced at the CCAS 6th Annual Singapore Contact Centre Awards 2006 Asian contact center market will continue to grow Honaro Telecom signs IMB for contact center improvements Chinese court turns to SMS info 8th November 2006 Ticketmaster Opens China Operations Regional Awards announced IBM software improves English skills Okinawa building as contact centre hub 1st November 2006 HP looks to expand Asia Pacific contact centre network GE ordered to suspend Japanese contact centres as punishment HK Govt. contact centre wins three awards Philippine outsourcing pioneer calls for training and recruitment collaboration 25th October 2006 HP Japan to sell Aspect eWorkforce Management Indian state to crack down on contact centre cyber security Global BPO firm eyes Davao as new location Speech company Intervoice targets Malaysia 18th October 2006 Rebuttal to Daily Telegraph article on ANZ's Offshoring NASSCOM maintains India is secure after British TV fraud allegations China Telecom upgrades standards with PacificNet IBM eye’s major Philippine expansion South Korea opens medial hotline to cope with holiday emergencies 11th October 2006 Global contact centre industry unites behind new forum Channel 4 outsourcing expose angers Nasscom Thailand opens post-coup contact centre VADS wins five-year Telekom Malaysia outsourcing deal 4th October 2006 Chinese airline ticketing centre chooses PacificNet to improve CRM Indian BPOs concerned by English school closures Consumers welcome outbound calls, just not telemarketing Philippine company opens real mobile contact centre WFM processes, practices and software under-utilised Bangladesh boosted by BroadSoft VoIP 27th September 2006 Philippine outsourcer targets European business Mobil moves NZ contact centres to Bangkok Witness blogs APac seminar experience Microsoft to use Japanese distributors for new CRM Norwich Union outsources to India 20th September 2006 American Express expands Malaysian Global Service Centre Avaya to open second Indian contact centre China eyes outsourcing dominance Poaching threatens Philippine contact centres 13th September 2006 SC First Bank deploys voice trading technology in Korea Aspect Software partners with Servion to distribute Aspect eWorkforce Management China’s Olympic contact centre running hot Dell to open second Philippine contact centre Indian agent arrested over credit card fraud 6th September 2006 Oasis Hong Kong Airlines outsources new contact centre Indian outsourcer opens US office US newspapers deliver jobs to Philippines Chinese county sets up hotline to deter stripper funerals 30th August 2006 Indian BPO revenues to pass US$9 billion China opens hotline for struggling university students PacificNet lists on NASDAQ Global Market High school English plan to boost Philippine agent numbers 23rd August 2006 Korea rates consular contact centre highest Indian outsourcer sets up Pakistan contact centre Japanese man arrested after making 30,000 directory calls Philippines renews focus on language skills 'your call' blog: Outsourced Contact Centre Industries - A Positive Story!! 16th August 2006 Thailand launches bird flu call centre Sunlight taxis invests in contact centre connections Sitel opens second Philippine contact centre Female New Delhi agents promised self defence classes The Complete Guide to Call & Contact Centre Management 9th August 2006 Orange shuts UK centre, shifts jobs to India Aspect Software Contact Centre Index to be announced at ACE 2006 Key West to open new Asian contact centres Contact centre behind Korean pizza success HK regulators warn against banking contact centre scam 2nd August 2006 Bangladesh ready to enter the BPO market Philippines' Crescent Services renamed Citigroup Business Process Solutions Singapore hospital trials speech rec. Intelligent cell phones link foreigners to hotline in China 26th July 2006 China contact centre market worth US$3 billion: report New Asian Index finds India leads profitability, but suffers from HR issues. Contact centre future for displaced Filipino workers First Northern Marianas contact centre delayed 19th July 2006 New Asian Index finds Korea tops Asian contact centres Oracle to open multi-lingual contact centre in China Sutherland receives India's first certification for Multiple Services to the COPC-2000 CSP Standard PLDT buys SPi Technologies 12th July 2006 Asian outsourcing market tipped to grow by 14% Indian HSBC call centre worker arrested for hacking into accounts Singapore agent pay outstrips India, Thailand trails: reports Avaya and Onyx integrate Japanese call centre offering 5th July 2006 Avaya signs on to make Dalian China’s call centre hub Aspect Software’s Foy named Ernst & Young Entrepreneur of the Year Indian agents cheer England’s World Cup success Property laws hinder Philippine call centre expansion 28th June 2006 India's HeroITES eyes offshore acquisitions China Telecom contracts PacificNet Speech recognition may answer Philippine staff problems Powergen brings call centre jobs back from India 21st June 2006 Indian BPO industry undergoing "mid-life crisis" Acquire Launches the Offshore Contact Centre Info Centre Philippine call centres fear prolonged staff shortage Scottish bank lures Chinese students Hong Kong caterer praised new CRM system 14th June 2006 Apple cancels Indian call centre plans Philippine resort city eyes call centre growth Indian outsourcer enters Central America Shanghai opens hotline for foreigners Motorola selects Pacificnet to support Motorola Online in China 7th June 2006 Accor opens new Chinese call centre PLDT expands offering with SPI acquisition South Korea launches game addiction hotline Thai Interior Ministry opens poverty call centre 30th May 2006 India's HTMT opens in Manila New telco cable opens Bangladesh call centre opportunities Canon HK earns region's first COPC-2000 CSP Standard Release 4.0 certification Panic as rat snake enters call centre 24th May 2006 SmartyHost contracts call centre to help compensate customers Aspect Software honoured for global market success NICE launches NiceUniverse® Compact solution in APAC NZ emergency call centre under fire for lack of local geography Report accuses Dell call centre of holding out 17th May 2006 Bomb hoax sparks call centre chaos in Mumbai Philippines funds call centre training for disabled Thai utility awards three-year outsourcing deal Bhutan banks on call centres 10th May 2006 Emirates set to open new India call centre Philippine outsourcer buys Australian company Thai restauranteurs combine call centres Fuji Xerox plans new Malaysian call centre 3rd May 2006 Bill Gates predicts big BPO future for Vietnam D-Link call centre Bacolod partners with Canada for its first call centre China call centre preventing elderly suicides 27th April 2006 Maybank launches major call centre Chinese jobs call centre for ex-cons AIM to expand spend up on Asian JVs China hampered by lack of English 19th April 2006 Citrix opens Asia-Pacific call centre in Singapore Pakistan lures Indian trainers Prudential plans Chinese back office hub Referral scheme to address call centre labor lack Lectra combines call centre and HQ in Shanghai 12th April 2006 Genesys Survey Finds Leveraging Existing Contact Centre Investment is Critical to IP Telephony Adoption in Customer Service Japan's NTT West to separate call centre business Indian banks set up common Do Not Call register Philippine company turns internet cafes into call centres Thai call centre sooths "political stress" KL road users warm to transport info call centre 5th April 2006 New look. New services. callcentres.net launches in Asia Aspect Software Positioned in the Leaders Quadrant for 2006 Contact Center Infrastructure Magic Quadrants for North America, APAC and EMEA Philippine president tips 2 million agents by 2010 Sagura Bank moves to IP technology Deutsche Bank to send more jobs to India Still life in Asian travel call outsourcing 29th March 2006 Apple to open up in India 14th March 2006 SM Investments to build mega-call centre facility in Manila Malaysian VoIP developer eyes international market 9th March 2006 Thailand BPO hampered by poor policy and infrastructure 3rd March 2006 Philippine province offers free Japanese classes Indian-based British Rail agent "never heard of Scotland" 21st February 2006 Jetstar and Jetstar Asia may share BPO facilities 16th February 2006 ACCS Singapore CFO in court as Nokia fraud case widens Philippine call centre earnings can overtake India's 14th February 2006 Mindanao call centre encounters staff problems 9th February 2006   BenQ plans regional call centre for Malaysia 7th February 2006   Philippine outsourcer casts wide net for female agents Indian call centre agents form union 2nd February 2006   ING looks for Asian call centre site 27th January 2006   Philippine call centres prompt increased night police presence 24th January 2006   India launches call centre employee database 19th January 2006   Outsourcing fuels Asia Pacific growth Philippine call centres pass on new graduates 10th January 2006 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 [top]