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The contact centre industry is growing fast and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006    India looks to teach English to China Convergys opens new Manila contact center Asia not rushing to Web 2.0 customer service Mphasis talks up move into Sri Lanka 8th September 2010   CosmoCom and Eason Tech deploy unified comms in Taiwan Sri Lanka gears up for BPO growth Philippines CCAP expo takes on global dimension Thailand opens tourist hotlines overseas 1st September 2010   callcentres.net Asia-Pacific Workforce Optimisation Forum, Launched Indian outsourcers eye West Asia-Africa deal UK companies still prefer India for offshoring Philippine politician backs ICT dept. 25th August 2010   Convergys promotes healthy eating for Philippine agents Bangladesh regulator ensures customer service standards for mobile users Consilium upgrades Bharti AXA contact center Micrel opens new Hong Kong center 18th August 2010   China Unicom to facilitate new 3G auto services India's Aditya Birla opens new contact centers Japan's NTT to buy Dimension Data Philippine Airlines to go ahead with outsourcing 11th August 2010   U.S. to train Sri Lankans in outsourcing CNinsure to re-vamp contact center with IncCom acquisition Strong growth tipped for Thai contact center market iiNet buys Manila contact center with AAPT consumer acquisition 4th August 2010   Consilium Software to expand unified comms offering with investment PharmCentre announces Indian expansion China Unicom launches hotlines for international travellers Philippine outsourcers urged to tap European market 28th July 2010   China's CTrip selects Force10 Networks to power new center Bangalore gets 24-7 contact center for water problems Singapore contact center to help the elderly Malaysia's Scicom eyes Asian emerging markets 22nd July 2010   BPO training center for the disabled in Bangalore Air China banks on improved service to gain edge Offshoring creates good jobs in developing countries Korea Post to set up contact center, pushes major transformation 14th July 2010   CWA opens new Bangkok center Avis opens new Vietnamese office Chunghwa Telecom wins regional Best Use of Technology award Aspect named Frost & Sullivan APAC Vendor of the Year 7th July 2010   Australia's AAPT offshores to Manila Korea's foreign advice center kept busy Asian Insurers to spend on IT India's Hinduja acquires UK-based company 1st July 2010   Malaysian Airlines to upgrade contact center services China's Cococ opts for Teleopti workforce management Qubee says Bangladesh contact center working well Philippine Airlines gets outsourcing go ahead 23rd June 2010   India's Firstsource to open new UK center Taiwain's Chinatrust Commercial Bank talks up unified comms benefits 75% of APAC organisations to up SaaS spend; research US-based NLIT to increase outbound out of Philippines 16th June 2010   Asia-Pacific Workforce Optimisation Networking Group, WFO Exchange, Launched China's Hubei Telecom upgrades with Amdocs CRM Indian outsourcers brace for wages surge Australian debt collector opens new Philippine centre Taipei city hotline wins public service award 9th June 2010   Expo ushers surge of business for China's DYXnet IP contact center DHL invests $61.2M on technical services in APAC US politician introduces anti-offshoring bill Manila contact center school offers free English training 2nd June 2010   Chinese cities to adopt contact center standards Avaya looks to big Asian growth PAL contact center outsourcing plans suspended NASSCOM report points to Germanic opportunities 26th May 2010   India's Aegis set to buy Sallie Mae's US back-office unit Malaysia could make ideal regional BPO hub Contact center, monks hired to cut suicides at iPhone factory Philippines' Ayala group wins UK law firm contact 19th May 2010   Ctrip.com builds giant Chinese contact center Stream Global expands Philippines contact center operations Hyderabad to house India's first prison contact center India's POWERCOM considers outsourcing complaints 12th May 2010   Connxion completes acquisition of Kaz Singapore Ctrip.com to put contact center in Chengdu Intelenet eyes overseas offices, to hire 7,000 in India Work starts on new Baguio BPO campus 5th May 2010   Shanghai's multilingual contact center growing support Philippines Airlines outsources to PLDT unit Maybank Singapore boosts service standards with Microsoft CRM India's Patni wins US deal, buys subsidiary 28th April 2010   TelstraClear NZ jobs may go to Manila Singapore's DBS tweaks customer service for POSB franchise Chinese outsourcer hiSoft acquires Salesforce.com partner Echo Lane Harsh Manglik named NASSCOM chairman 21st April 2010   Tiger Airways to expand operations to improve customer service Shanghai opens Expo taxi contact center US company KKR reportedly in talks to buy India's Firstsource Bosch to open regional center in Philippines 14th April 2010   Russia's Kaspersky to open Indian center Scope shifts from cost center to profit center Air China opens LA contact center Poor English blamed for low hiring rates 31st March 2010   Thai delivery contact center busy during demonstrations Chinese companies launch German card contact centers Indian BPOs tipped to gain U.S. healthcare overhaul Philippine agents rewarded with Aussie trip 24th March 2010   China's Huawei to open Turkish R&D help desk center India's Aditya Birla Minacs acquires UK's Compass BPO PLDT to help run agriculture contact center Japanese partners open Vietnamese center 17th March 2010   China's DYXnet expands with IP contact center demand AirAsia completes "comprehensive" contact center services upgrade Tata opens new call services in customer service strategy StarTek set to open second Manila center 10th March 2010   Indian telco S Tel to use Tata Saas centre Shanghai to use China Unicom centre to boost cultural innovation Philippine training course prompts big agent take-up Korea sets up anti-abortion hotline 3rd March 2010   Malaysian Airlines installs call back technology Indian outsourcer hires multilingual staff to extend reach Seoul contact centre provides counselling for foreigners NZ Telecom traces abusive texts to Manila centre 24th February 2010   Bangladesh firm to offer telemedicine to expat workers Salmat to expand Manila center Air China looks to improve services with China Unicom agreement Merger puts Philippine BPO in to line to be world's biggest 17th February 2010   callcentres.net Announces Launch of Independent Workforce Optimisation Consulting Practice Philippine contact center market grows 19%: report Thai police arrest contact center fraudsters India's outsourcing market approaches $50 Billion Bank of Beijing deploys Altigen unified comms 10th February 2010   Malaysia on track to be regional contact center hub Accor launches new Indian national center Convergys named China's "Best Call Center Technology Provider" India's InterGlobe opens Manila center 3rd February 2010   Convergys to hire 6000 new agents in Philippines KL City Hall center goes 24/7 Taiwanese fraud contact centers move into SE Asia Japan's Transcosmos wins Korean outsourcing deal 27th January 2010   Dell signs MOU to offer cloud contact centers in China Acer Philippines upgrades with Jebsen & Jessen National Air Cargo expands KL contact center Sparsh BPO opens new center in Dehradun 20th January 2010   Bosch opens Philippine contact center DYXnet expands into Beijing India's Aegis included in North American Magic Quadrant China UnionPay upgrades with unified comms 13th January 2010 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 [top]