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Asian Contact Center Industry Benchmarking Reports 2008:
China, India, Singapore, Thailand,
Malaysia, The Philippines,
Indonesia* and Vietnam*
Now Available
callcentres.net is proud to release the Asian Contact Center Industry Benchmarking Report. The Asian Contact Center Industry Benchmarking Report has become the definitive Asian contact center industry reference.
The Asian Contact Center Industry Benchmarking Report provides key information about the contact center industry in China, India, Singapore, Thailand, Malaysia, The Philippines and for the first time includes Indonesia* and Vietnam*.
Why this is essential reading:
- The report provides you with information about the size and scope of the contact center industry in Asia and the eight countries studied
- Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
- Use the information contained in this report to gauge your center's performance in relation to the rest of the industry
- Find out the difference between the Outsource sector and the Captive contact center markets
Who should buy this report:
- Outsourcing corporations
- Contact Center Managers, Operations Managers, Service Directors in the contact center industry
- Workforce planners
- Vendors and Suppliers to the contact center industry
- Human Resource Managers and Consultants
- IT Managers and Consultants
- Government Departments
Price:
- 6 Country 2008 Asian Report: China, India, The Philippines, Malaysia, Thailand, Singapore - US$4,950.00 (plus GST in Australia only)
View Table of Contents Here
- Individual Country Reports 2008: China, India, The Philippines, Malaysia, Thailand, Singapore, Indonesia* and Vietnam*: - US$995.00 each (plus GST
in Australia only)
View Table of Centents Here
All reports sold as PDF file format.
*Please note not all figures are available for Indonesia and Vietnam as they are still emerging markets and data is not available.
Order Here
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