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callcentres.net APAC Workforce Optimisation Benchmarking Report 2010: Australia, New Zealand, India, Malaysia, Philippines and Singapore
- Research Results
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Dr Catriona Wallace, Director, callcentres.net |
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Julie-Anne Hazlett,
Senior Workforce Optimisation Consultant, callcentres.net |
Join Dr Catriona Wallace, Director, callcentres.net and Julie-Anne Hazlett, Senior Workforce Optimisation Consultant, callcentres.net as they present the research results from the first Asia Pacific callcentres.net Workforce Optimisation Benchmarking Report: Australia, New Zealand, India, Malaysia, Philippines and Singapore.
The 2010 Workforce Optimisation Benchmarking Report, sponsored by Verint & NICE Systems, provides detailed information to enable you to better resource and manage your contact centre.
The webinar presentation will include key information about the following:
- Current market size and projected growth
- Current and projected use of technology
- Anticipated technology purchases
- Key Performance Indicators used for Resource Planners
- Forecasting trends
- Scheduling trends
- Day to day Management trends
- Key Challenges for Resource Planners
Join this webinar to benchmark yourself against other contact centres in the region and to find out what you should be doing that perhaps you aren't.
This is your opportunity to ask the experts and find out more about Workforce Planning Best Practice.
Who should attend?
- Contact Centre Managers
- Workforce Planners
- HR Managers
- Operation Managers
Webinar event details:
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APAC WEBINAR |
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Date: |
Wednesday, 1st September 2010 |
| Webinar Scheduled Times: |
| Australia |
2:00 pm - 3:00 pm |
| New Zealand |
4:00 pm - 5:00 pm |
| Singapore |
12:00 pm - 1:00 pm |
| Malaysia |
12:00 pm - 1:00 pm |
| The Philippines |
12:00 pm - 1:00 pm |
| Hong Kong |
12:00 pm - 1:00 pm |
| India |
9:30 am - 10:30 am | |
Register here now - no cost to attend
Research Report and Events Sponsored by:
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