Home > Asia Home > News and Information Archive > 2008 contact news asia

The contact centre industry is growing fast (e.g. 47% growth per annum in Asia) and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005   US lawmakers propose bill to curb offshoring Prison outsourcer wins four regional awards Yucheng develops Bank of China contact center Thai telco AIS deploys Convergys billing system Philippine BPO industry not affected by financial crisis 18th December 2008   IPCCO expands with Datacraft in the Philippines China could become biggest contact center IT market; study Indian telco puts contact center on handsets Air Asia urges self service as customer queries rise CCAS announces 2008 regional award winners 10th December 2008   India's TCS opens 4th Chinese center Ingram Micro pledges to Philippine move Allied Bank outsources center with Telecard Malaysia's Astro installs unified comms 3rd December 2008   Citigroup to hire 1,000 new BPO staff in Philippines Dell to expand Asian contact center investment India's Firstsource ramps up Northern Ireland staffing Haier to enhance customer services with technology upgrade 26th November 2008   Trend Micro to set up new Malaysian contact center Consumer Satisfaction in Singapore on the Rise in 2008 India launches disability helpline Philippines confident of attracting global contracts Philippine outsourcer sets up Singapore holding company 19th November 2008   Tech Mahindra to open UK contact center Trainers offer services to aspiring Philippine agents Ctrip wins to Chinese award - again Regional SMBs early adopters of open source CRM 12th November 2008   Crown Macau wins HK contact center award Tata Sky launched voice activated IVR Aspect opens Chinese customer support center Philippine outsourcers could profit from financial crisis 6th November 2008   Chiang Mai to become Thai outsourcing hub Japanese company to build Pakistan center Bomb threat disrupts Manila contact center Malaysian outsourcing industry needs more agents 29th October 2008   Launch of the 2008 Avaya Contact Centre Consumer Index Announced India to introduce nationwide emergency number Australian SaaS firm opens Philippine office Japanese outsourcer beefs up SE Asian operations Cebu named top offshoring site 22nd October 2008   Malaysian Contact Centre Industry Award Winners Announced India's HDFC sets up language specific centres Trend Micro sets sights on Malaysian regional contact centre HP to build new contact centre, factory in China US outsourcer APAC to open new Philippine centre 15th October 2008   Japan's Wacom to open regional center in Malaysia Convergys looks to have 1,000 workers at new Philippine contact center Malaysian battery company opens center UK travel firm brings back contact center roles 9th October 2008   China sends back Thais in bogus contact center bust Willcom, Baidu to set up Chinese-language contact center in Japan Kasmiri center helps Airtel expansion Philippine govt plans one-stop services hotline 1st October 2008   Philippines Ayala to buy eTelecare China opens tainted milk contact centers Union pressures Lloyds to reverse offshoring Japan's Hino launches contact center-powered telematics G-CEM announces corporate rebranding 24th September 2008   Philippines' eTelecare opens center in Nicaragua Nasscom works toward better security for women contact center staff Malaysian groups work to build contact center industry Bangladesh BPO delegation attracts UK interest 17th September 2008   Thailand's DTAC opens third contact center WNS Philippines wins T-Mobile UK deal India's Aegis on the BPO acquisition trail Taipei hails resident hotline 10th September 2008   Drishti and OneCall partner for Bangladesh venture 3Com APac improves service by returning calls in-house New telemarketing guidelines for Philippine insurance Datacraft upgrades Taiwan's leading insurance company 3rd September 2008   India's ICICI Bank to centralise contact centers Manpower shifts to full outsourcing in Thailand Japanese investors eye Philippine contact center Aussie debt collector opens in Manila 27th August 2008   Philippine contact centres becoming profit centers America's Voxeo buys China's Micromethod Thai outsourcer has expansion plans Tata may buy Citi's India BPO arm: report 20th August 2008   Standard Chartered ramps up Chinese BPO TeamLease launches Indian Job Hotline Yucheng Technologies wins China Construction Bank outsource deal Western Wats sets 700-seat target for Philippine center 13th August 2008   India's Allsec Technologies to buy rival i2i Telesource HSBC beefs up Chinese customer service for Games India's Essar buys US outsourcer PeopleSupport Malaysia prime expansion site for Philippine contact centers 6th August 2008   Sri Lanka Telecom extends contact center network Toplink expects strong agent growth Yucheng expands China Construction Bank contact center CallTime partners Headstrong for Asian push 24th July 2008   iQor opens new Philippine contact center Malaysia Airlines adds Tamil service 24/7 Customer lays off Gurgaon agents Asia continues to invest in contact center IT 16th July 2008   IBM's Indian lab develops data security solution France Telecom sets up Chinese centre Prank calls plague Malaysia's emergency contact centres Contact centre school employs actors to train would-be agents 9th July 2008   Telecom Fiji contracts Indian company HTMT opens 2nd Chennai centre Chinese company launches contact platform Rain closes Teletech contact centre 2nd July 2008   Thailand's wireless leader signs Convergys Offshoring tipped to continue growth Malaysia BPO execs to visit Philippines India's Tech Mahindra signs major NZ deal 25th June 2008   India launches sexual health contact centre Taiwan's ASUS upgrades communications solution Contact centre "near hires" to receive free training Thai company attracts Vietnamese contact centre deal 18th June 2008   Orange pulls out of Indian expansion Teleperformance partners for Malaysian regional contact center Danish Embassy turns to Thai contact center Davao tipped as future offshoring hub 11th June 2008   India's Aegis eyes Philippine outsourcer Beijing Olympic contact center to open July 1 Di's speech coach for Indian employees SynXis Launches Singapore regional contact center 4th June 2008   Philippines must make contact centers more attractive Launch of Asia-Pacific Customer Service Excellence Programme: Asia Customer Service Association and CCSI India's Airtel outsources to Firstsource Mobile customer service a new imperative 28th May 2008   Thai contact centers tipped to continue growth Convergys to expand Philippine operations Philippine industry body to study US dollar downturn Robot agents coming to contact centers 21st May 2008   Cable&Wireless extends Indian-UK deal Chinese translation contact center gears up for games Singapore sick of hoax calls Asian CRM sales to boom 14th May 2008   Convergys looks to Indian domestic market Salmat SalesForce opens Malaysian center US outsourcer to hire 5,000 agents IBM opens new regional contact center 7th May 2008   Malaysian Airlines adds Mandarin language option Datacraft wins new Philippines contract Indian outsourcer to expand in Ireland Allianz China Life upgrades service channels 30th April 2008   PacificNet sells contact center operator Bangladesh telco chooses gPlex contact center solution Indonesian outsourcer buys Philippine center Spanco to open BPO facility in Singapore 23rd April 2008   ePLDT Ventus expands Ingram Micro deal Daimler Chrysler plans Indian contact center operations Malaysia REDtone in Hong Kong deal PacificNet wins contact center award 17th April 2008   New regional industry body launched Philippine outsourcer to buy US company Nepalese airline looks to promote contact center Chinese CRM firms to combine focus 9th April 2008   Essar Group buys AOL's India contact center Bangladesh finalises guideline on contact center licensing Western Wats to open in Davao Korean company deploys Asian-first solution 2nd April 2008   AOL close to Indian contact center sale: reports Sales skills on the agenda for Filipino contact centers Convergys acquires Chinese firm AirAsia X launches toll-free number in Australia 26th March 2008   Attrition among greatest Indian concerns; callcentres.net research shows Philippine government issues contact center health guidelines Indian airline looks for central contact center operator Asia to lead contact center growthh 19th March 2008   Philippine HR still a concern, callcentres.net research shows China’s healthcare hotline goes bilingual for Games India to benefit from Nortel outsourcing Tata enters Thailand in new JV 12th March 2008   Singapore lags in Asian contact centre shift; callcentres.net research shows Thailand’s AIS contact centre services Sri Lankan banks join information contact centre Chinese online travel agent to open new centre 5th March 2008   Bangladesh to issue contact center licences PCCW sets up Chinese McDonalds contact center Wipro's launches Malaysian services management center Offshoring market experiencing rapid growth 27th February 2008   TeleTech earns Philippine award Malaysian voters get dedicated contact center JV to open Sri Lankan contact centers Oracle sees continuing CRM growth throughout region 20th February 2008   Challenges to China's BPO potential Indian partnership takes contact center to the country New Malaysian contact center for Indonesian workers Philippine president eyes 40% BPO growth 13th February 2008   Bangladesh releases draft policy for contact centres Spicejet boosts contact centre after internet outage China's Hua Wei selects InforSense for embedded analytics Live2Sell to open Cebu contact centre 6th February 2008   Indian city opens 24/7 civic contact center Philippines offers contact center training for HK-based workers Seoul opens one-stop center for foreigners Indian outsourcer acquires Philippine contact center 30th January 2008   Chinese Contact Center Consumer Study Released Indian agents need better English, says trainer Singapore sets up nation welfare contact center APAC looks outside Manila for new sites Indian Malaysians get new contact center 25th January 2008   Outsourced Contact Center in Prisons wins Regional Service Award Beijing spends big on contact center services Pakistan contact center boss calls for marketing push Sitel offers health program for agents China's service quality falls short of expectations 16th January 2008   India's Silverline buys Canadian outsourcer N.E.W. opens new Chinese contact center Genesys and IBM expand collaboration for Chinese solution Teleperformance sends trainers to the US 9th January 2008 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 [top]