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Visit the KellyConnect mini website Title: Customer Reactions to the Call Centre Experience and Offshoring File Size: 2,441 Kb Please complete your details and submit to view the White paper. Download time depends on the speed of your internet connection (eg. 1MB data takes approx. 5 mins to download through a 56K modem). PLEASE NOTE: This information is for callcentres.net's use and & the white paper authors only.   Note: * Fields Compulsory First Name:*  Last Name:*  Position:*  Company:*  email:*  Address: State:*  Country:*  Preferred phone no.: *  Number of Call Centre Seats:*  Operation:*  --Please Select--InboundOutboundInbound & OutboundBureau/OutsourcersOther Industry: --Please Select--FinanceTelcoGovernmentProfessional ServicesManufacturingInsuranceOther Are you responsible for recruiting staff? Yes  No Are you looking for work? Yes  No Where did you hear about this White Paper? *   callcentres.net  cc:manager  other, please specify:     If you do not wish to be contacted by the author of the white paper please untick   Pop Ups Note: If your web browser blocks pop ups, hold the Ctrl key as you hit the submit button to allow file to be downloaded to your system.     Please Note: This file is 2.4 Mb in size, it is recommended that you save document to your hard drive when prompted.