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www.callcentres.net/asiacalling
'Asia Calling’ is written by callcentres.net Asia, Managing Director, Amita Krishna, and is designed to offer contact centre industry people and those involved in customer service, like you an opportunity to discuss and debate contemporary issues within our industry.
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www.callcentres.net/wfoexchange
'WFO Exchange', written by Julie-Anne Hazlett, Senior Workforce Optimisation Consultant, callcentres.net is a bi-weekly blog designed to share ideas about workforce optimisation and give you an insight into what other contact centres are doing in this space. It is designed to offer Resource Planners and those involved in the industry a place to ask questions and share dieas with each other.
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www.callcentres.net/yourcallblog
'Your Call' is written by callcentres.net Director, Dr Catriona Wallace and is designed to offer contact centre industry people an opportunity to discuss and debate contemporary issues within the contact centre industry.
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