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Executive Briefing Issue 3  – Hosted Services On-Demand In Demand Executive Briefing | callcentres.net | Issue 3, September 2006 Welcome to latest edition of callcentres.net's contact centre industry focused magazine, Executive Briefing. This edition is titled ‘On-Demand In Demand’ and explores the potential of Hosted Services: the emerging class of contact centre services that are delivered over the Internet instead of requiring capital expenditure on hardware or software. In this edition you’ll discover: The range of Hosted Services on offer today How Hosted Services work, why you would consider using them, and why you may not How technologies like XML Web Services are making this new way of running a contact centre possible How Hosted Services are already challenging conventional outsourcing models, allowing businesses to bring together different applications over the Internet in a multi-sourcing regime You’ll also hear from industry experts who offer their definitions of Hosted Services, advice on how and when to use them, as well as reading about three organisations’ Hosted Services experience. This publication is FREE and you can get your copy by submitting your details below. Get your copy here: Name: Company: email: Pop Ups Note: If your web browser blocks pop ups, hold the Ctrl key as you hit the submit button to allow file to be downloaded to your system.