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Executive Briefing Issue 2  – Making the Move to IP Executive Briefing | callcentres.net | Issue 2, July 2006 Welcome to the second edition of callcentres.net's contact centre industry focused magazine, Executive Briefing. This issue is titled 'Making the Move to IP' and solely concentrates on describing and exploring the role of IP in contact centres. Some of the key issues this Executive Briefing covers includes: Describing IP and what an IP infrastructure is IP assisting contact centres provide better customer service Service Oriented Architecture (SOA) explained The role of Session Initiation Protocol (SIP) in contact centres IP case studies from Opera Australia and Accent Blinds Research excerpts on IP uptake and callcentres.net's take on IP drivers This publication is FREE and you can get your copy by submitting your details below. Get your copy here: Name: Company: email: Pop Ups Note: If your web browser blocks pop ups, hold the Ctrl key as you hit the submit button to allow file to be downloaded to your system.