Notice Board     Latest Contact Centre News Benchmarking Reports Australia and New Zealand Contact Centre Industry Benchmarking Reports 2009 ...Story callcentres.net Announces Launch of Independent Workforce Optimisation Consulting Practice callcentres.net, Asia Pacific's leading service strategy consulting and contact centre and industry research, analyst and publishing company has launched its Workforce Optimisation Consulting Practice which will focus on providing independent advice and research to contact centres across Asia Pacific..... Story Telstra grows Tassie centre, closes in NT Telstra will increase the capacity of its Tasmanian contact centre as part of a reorganisation of its national centres....  Story NZ's TrustPower halts customer service upgrade New Zealand electricity company TrustPower (TPW) has announced plans to put its major customer service software upgrade project on hold after a cost blow out... Story Australian CRM company looks to local SME market Adelaide based software company You Grow is confident its youGROW CRM solution with find a strong market in the local SME market.... Story   Other News Stellar wins ABS contract for census contact centre Absenteeism poses major challenges Language Connect opens Australian centre SMBs moving toward hosted IT; Report Archived Newsletters Here