Notice Board     Latest Contact Centre News Aust and NZ Benchmarking Report Launch callcentres.net invites you to attend the breakfast launch of the 2010 Australia & New Zealand Contact Centre Industry Benchmarking Reports.... ...Story iiNet hails teleworkers' performance ISP iiNet says its staff of home-based agents are proving to be invaluable as it expands with the acquisition of around 113,000 customers of AAPT's consumer division... Story SA council claims reduces call pressure with online services South Australian council The City of Port Adelaide Enfield will expand its TechnologyOne software...  Story CosmoCom and Eason Tech deploy unified comms in Taiwan US unified communications company and CosmoCom (CCU) Taiwan-based integrator Eason Tech have announced a number of successful deployments... Story Sri Lanka gears up for BPO growth  The Sri Lankan government is bidding to become an offshoring destination by offering financial incentives to potential outsourcers and highlighting the country's low-cost, service-oriented workforce... Story   Other News 4G wireless company installs RightNow to meet service promise Union angered by Vodafone NZ pay freeze Philippines CCAP expo takes on global dimension Thailand opens tourist hotlines overseas Archived Newsletters Here