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White Paper: A Practical Guide to Measuring Customer Satisfaction in the Contact Center The economy, competition, survival… in most contact centers, customer satisfaction has become paramount. Read why post-call IVR surveys are an effective low-cost method for measuring your customers’ satisfaction, and how 10 best practices based on the American Customer Satisfaction Index™ (ACSI) published annually by the University of Michigan significantly improve the make-up of a survey and the reliability and usability of survey data. PLEASE NOTE: This information is for callcentres.net's use and & the white paper authors only. Please use an Internet Explorer web browser. Form unfortunately does not submit using Firefox. Note: All Fields Compulsory First Name: Last Name: Position: Company: email: Address: City: State: Post Code: Country: Phone: Number of Call Centre Seats:   Please Note: If your web browser blocks pop ups, hold the Ctrl key as you hit the submit button to allow file to be downloaded to your system.