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White Paper: A Practical Guide to Measuring and Managing Shrinkage in the Contact Center Measuring and managing shrinkage is a core piece of the workforce management process. When properly implemented, it can assist contact center leaders in achieving service level goals and minimizing unproductive agent time. In this guide, read how to measure shrinkage, the steps to setting attainable shrinkage goals, managing with shrinkage in mind and how to leverage shrinkage in your corporate culture. PLEASE NOTE: This information is for callcentres.net's use and & the white paper authors only. Please use an Internet Explorer web browser. Form unfortunately does not submit using Firefox. Note: All Fields Compulsory First Name: Last Name: Position: Company: email: Address: City: State: Post Code: Country: Phone: Number of Call Centre Seats:   Please Note: If your web browser blocks pop ups, hold the Ctrl key as you hit the submit button to allow file to be downloaded to your system.